Failed Processing

a. Failed + they can do to replace the file (Password-protected, encrypted, or virus-infected files) b. Failed + file we do not support + determine whether they can convert it to a file that we support. Raise idea in AHA! to alert the team what we should do… c. failed + Support ticket

,,, retry processing failed files,,, if it’s virus-infected, replace a new files … File we do not support and find